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Smokey Grey Outdoor Candle - Medium
€49,00
FAQs
Have a question ? We are here to help.
What kind of wax do you use?
We use a high-quality, all-natural soy wax. It's known for its clean, slow burn and is biodegradable and sustainable.
What are your wicks made of?
Our wicks are 100% cotton, lead-free, and designed to ensure a steady flame and a long-lasting burn.
Can I change or return my item?
Yes, your satisfaction is very important to us. We accept returns and exchanges on unused and undamaged items.
- Return Window: You can return or exchange an item within 14 days of receiving your order.
- Item Condition: The item must be in its original, unused condition, with all original packaging. Unfortunately, we cannot accept returns on candles that have been lit or used.
- How to Start a Return: To begin the process, please email us at anneliesdebruyne@outlook.com with your order number and the reason for the return. We'll provide you with simple instructions on how to proceed.
- Refunds and Exchanges: Once we receive your returned item and confirm its condition, we will process your refund to the original payment method or send out your exchanged item. Please allow 14 business days for the refund to appear in your account.
How long will it take for my order to arrive?
Orders typically ship within 1-2 business days. Standard shipping usually takes 3-5 business days to arrive after it's been shipped.
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