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Orders

Below are some of are common questions about orders

To make a purchase, simply follow these steps:

  1. Add to Cart: On the product page, select your desired size and quantity. Click the "Add to Cart" button. You can continue shopping or proceed to checkout.
  2. View Your Cart: Click the cart icon at the top of the page to review the items you've added.
  3. Checkout: When you're ready to complete your order, click the "Checkout" button. You will be prompted to enter your shipping information, select a shipping method, and provide your payment details.
  4. Confirm Order: Review your order summary to ensure all details are correct. Once you've confirmed your information, click "Complete Order" to finalize your purchase.

You will receive an order confirmation email shortly after your purchase is complete.

That's an excellent question. Here's what you can expect after placing your order to know it's confirmed.

Order Confirmation

Immediately after you complete your purchase, you will see an order confirmation page on your screen. This page will display your order number and a summary of your items.

Within a few minutes, you will also receive an order confirmation email to the address you provided at checkout. This email is your official receipt and includes all the details of your purchase, including your order number, a list of the items, your shipping address, and the total cost.

Shipping Confirmation

Once your order has been packed and shipped, you will receive a second email. The shipping confirmation email will contain your tracking number and a link to track the status of your package.

If you haven't received an email within a few hours of placing your order, please check your spam or junk folder. If it's still not there, you can contact our customer support team at anneliesdebruyne@outlook.com for assistance.

Yes, in most cases, we can change your shipping address, but you'll need to contact us as soon as possible.

We process orders quickly, so the window for changes is very small. Please email us immediately at anneliesdebruyne@outlook.com with your order number and the correct shipping address.

If your order has already been shipped, we won't be able to change the address. We will, however, do our best to help you find a solution.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Once you place your order, you can expect it to be shipped within 1-2 business days.

As soon as your package is on its way, we will send you a separate shipping confirmation email. This email will include a tracking number so you can follow the status of your delivery.

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This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

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